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What You Should Know Before You Play

top69 operates where state law permits, and every account you open is covered by clear terms around data use, payment processing via PayPal, Venmo, and Play+, and your right to access or update your information.

State-dependent accessPayPal, Venmo, Play+ coveredData rights includedAccount terms applyContact path available
top69 What You Should Know Before You Play
POLICY CONTACT PATHS

Reach Us About a Legal or Policy Question

Live Chat Open the chat widget from your account dashboard to reach our support team directly. This is the fastest path for account-specific legal or policy questions.
Email Support Send a detailed message to our support address for data requests, term clarifications, or formal complaints. We track every email and follow up in writing.
Account Help Center Log in and navigate to Account Settings, then Help Center, to find policy documents, data request forms, and step-by-step contact instructions for your state.
HOW WE HANDLE IT

Data, Security and Your Account Controls

Data Handling

We collect only what state law and account security require — name, address, payment method details like your linked PayPal or Venmo account, and identity verification documents.

Cookie Use

Cookies help us keep your mobile session active and remember your account preferences across devices. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected with two-factor authentication and encrypted session tokens. Any login from a new device triggers a verification step before access is granted.

Data Retention and Requests

We retain account records as long as your account is active or as required by state law. To request a copy, correction, or deletion of your data, contact us through live chat or email.

Legal Questions We Hear Most

These are the questions we get most often about how our terms work, what your rights are, and how to act on them. If your question isn't here, reach us through live chat or email and we'll respond in writing.

Access depends on your state's laws around online casino and sportsbook activity. We operate only in states where this is permitted. Check your state's current rules before opening an account.

We collect your name, contact details, date of birth, and identity documents for verification. Payment details for PayPal, Venmo, or Play+ are stored in encrypted form and never shared with advertisers.

Log into your account, go to Account Settings, then Help Center, and submit a data access request form. We acknowledge requests in writing and process them in line with applicable state requirements.

Yes. Contact us via live chat or email with the specific correction you need. Deletion requests are reviewed against state retention requirements before we process them.

Linked payment details for PayPal, Venmo, and Play+ are removed from your active profile upon closure. Records may be retained for the period required by state law, then deleted.

Our terms of use set out the dispute process. Start by contacting support in writing. If unresolved, the terms specify the applicable jurisdiction for escalation, which is governed by state law.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.