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What You Agree to When You Open an Account

These Terms & Conditions set out the rules that govern your top69 account — from how you fund it with PayPal, Venmo, or Play+ to how access is determined by state law in your region.

Account eligibility by statePayPal, Venmo & Play+ usage rulesWithdrawal & verification requirementsAccount suspension termsGoverning jurisdiction
top69 What You Agree to When You Open an Account
HOW WE OPERATE

How We Handle Your Account Under These Terms

These four practices reflect how we apply the Terms & Conditions in day-to-day account management — not policy language, but what actually happens on your end.

Identity Verification Before any withdrawal is released, we verify your identity against the account details on file. This step is required under these terms and cannot be waived — it keeps your funds tied to your account only.
Data Retention We retain account and transaction records as required by applicable state rules. You may request a summary of your stored data by contacting support — we will deliver it within the window stated in these terms.
Account Security Your login credentials are your responsibility under these terms. We use encrypted sessions on both mobile and desktop, but sharing your password or PIN with anyone voids the account-security protections in this agreement.
Term Change Notice When we update these Terms & Conditions, we post the revised version with a clear change date. Your continued account activity after that date signals acceptance — check your registered email for change notices.
POLICY CONTACT

Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or you need to dispute an account action taken under them, contact us through any of the channels below. We aim to respond to terms-related inquiries with a plain-language explanation, not legal boilerplate.

Live Chat Start a live chat session from your account dashboard for real-time answers on specific clauses, account actions, or payment disputes covered by these terms.
Email Support Send a detailed message to our support address for documented terms inquiries. Useful when you need a written record of the response for your files.
Account Help Center Our in-app Help Center contains plain-language summaries of the key terms sections — search by topic such as withdrawals, eligibility, or account closure.

Common Questions About These Terms

These are the terms-related questions we hear most often. Each answer reflects how the policy actually works on your account — not generic legal filler.

Access depends on state law. These terms govern your account only in eligible states where online casino and sportsbook activity is permitted under local law. Check your state's current status before opening an account.

Accepted methods under these terms are PayPal, Venmo, and Play+ prepaid cards, along with linked debit cards and online banking where available. Using an account that doesn't belong to you violates these terms and may result in suspension.

A breach — including access from a restricted state or credential sharing — may result in account suspension. Pending balances may be held pending review. We will notify you by email and explain the reason for any action taken.

Contact support via live chat or email with your account details. Under these terms, we will pull together your stored data and transaction records and deliver them within the timeframe specified in the policy.

We send a notice to your registered email whenever these terms change. The updated version is also posted with a revision date in your account Help Center. Continued use after that date means you accept the revised terms.

Yes. If a revision to these terms is not acceptable to you, contact us before your next session. We will walk you through account closure and make sure any withdrawable balance is returned to your PayPal, Venmo, or Play+ account.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.