Reference

How top69 Handles Your Personal Information

This Privacy Policy covers what data we collect when you create an account, make a deposit through PayPal, Venmo, or Play+, and use our platform in any eligible state.

Account data you controlPayPal, Venmo, Play+ contextState-law compliantClear deletion pathDirect contact channel
top69 How top69 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption in transit and at rest across all account data. Cookie settings are adjustable from your browser, and we explain exactly which cookie categories we use and why. Your account history — including payment records for PayPal, Venmo, and Play+ transactions — is retained for the period required by applicable state regulations, after which it is deleted from active systems. You can request a full copy of what we hold on your account at any time through the contact paths above.

Encryption at Rest

All stored account and payment data is encrypted. PayPal and Venmo transaction references sit behind the same encryption layer as your login credentials.

Cookie Control

We use strictly necessary cookies to keep your session active, and optional analytics cookies to improve account flow speed. You can turn analytics cookies off in your browser at any time.

Data Retention Period

Account records are kept only as long as state law requires. When that period ends, your data moves to scheduled deletion — we do not keep stale records for marketing.

Your Access Rights

Request a copy of your data, ask us to correct an error, or ask for deletion. We verify your identity first, then process the request and confirm completion by email.

PRIVACY CONTACT

Reach Us About Your Privacy Request

If you want to access, update, or delete your personal data, our privacy team handles those requests directly. You can reach us through live chat inside your account, by email at the address listed in your account settings, or through our support form. We aim to acknowledge privacy requests within two business days and resolve straightforward cases — like correcting a name or email address — as quickly as the verification step allows.

Team online

Live Chat

Start a chat from inside your account. Confirm your identity with the one-time code we send to your registered email, then state your request clearly.

Email Support

Find the privacy contact address in your account settings under Help. Include your registered email and the specific data action you are requesting.

Support Form

Use the on-site support form and select the Privacy Request category. We log the submission timestamp so you have a reference for your request.

Common Questions About Your Privacy at top69

These are the questions we actually hear from people who want to understand how their data is handled before they open an account or make a payment. If your question is not here, use the live chat path above.

No. When you pay through PayPal or Venmo, the transaction is processed through their system. We receive only a transaction reference and a linked account identifier — never your password or security credentials.

Yes. Submit a deletion request through live chat or the support form, confirm your identity with the one-time code we send, and we will process the request subject to any retention period required by state law.

We collect a device identifier and session timestamp to verify the login is from a recognized device. This helps us flag unexpected access and keep your account wallet protected without extra friction on your end.

We do not sell your data to third-party advertisers. Data sharing is limited to payment processors like PayPal and Venmo, identity-verification partners, and lawful regulatory requests under applicable state law.

Retention periods follow the requirements of the state where you access the service. Once that period ends, records move to scheduled deletion. You can ask us how long applies to your account through the support form.

Log in on mobile or desktop, go to Account Settings, and edit the relevant field. Some changes — like a name correction — require us to re-verify your identity, which we handle through a one-time code sent to your current email.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.